Support — ANKR

Contact us

For product support, billing questions, account access, or App Store–related inquiries, email us and include your account email and a brief description of the issue.

Email: support@ankrproperties.com

We aim to respond within 1–2 business days. For urgent draw or verification issues affecting an active lender submission, note “Urgent” in your subject line.

Request a demo

New to ANKR? Schedule a walkthrough of the platform — portfolio management, document vault, draw workflows, and mobile verification.

Book a demo on Calendly →

Get started

Create your account on the web app to set up properties, budgets, and draw requests. Download the Ankr Properties mobile app to complete location-verified draw verification in the field.

Open the ANKR web app →

Common topics

Quick answers to the questions we hear most from owners, developers, and field teams.

Account and onboarding

Sign up at app.ankrproperties.com and verify your email
Complete your investor profile manually or by uploading a PFS PDF
Use the same login credentials for the Ankr Properties mobile app

Draw verification (mobile app)

Open a property → select an active draw → follow the verification checklist
Photos must be captured live in the app; gallery uploads are not supported
Location access is required to verify photos were taken at the property
Review your package on the summary screen before submitting to the lender file

Sharing with lenders

Draw share links are sent from the web app and may require OTP verification
Lenders can review budgets, documents, and verified site photos in one place

Payments and invoices

Invoice and payout features are managed on the web app through Stripe
Contractors receive onboarding instructions by email when payouts are enabled

Account deletion and data requests

To request account deletion or a copy of your personal data, email support@ankrproperties.com from your registered address. See our Privacy Policy for details on how we handle data.

How can we help?

Contact us

Request a demo

Get started

Common topics

Legal

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